Welcome to customer service!
Tracking – helpEnter your reference in the box and press Enter. You will see immediately where your consignment is at present. Click on 'More info' for details and a complete history.
Parcel to a collection point - Parcel ID
International - STT number
Other - Consignment ID or parcel ID
Check your reference and try again. Otherwise click on 'More search alternatives', choose a reference type and repeat the search.
Coll. point/terminal – helpChoose 'Collection point' or 'Terminal'. Enter the postcode or name of the destination of your consignment or where you want to collect a consignment. A map will appear showing all the collection points or terminals in your immediate area.
Collection points - Centrally located shops and stores where you can drop off parcels weighing 0-10 kg and collect parcels weighing 0-20 kg.
Terminals - DB Schenker has freight terminals at more than 50 locations throughout Sweden where you can drop off or collect goods that are large, heavy or both.
Find an office – helpHere you can search through all our offices around the country to find the correct contact details.
1. Choose the operating area (for enquiries about sending parcels or goods within Sweden, choose 'Land transport').
2. Choose the reason for your search, e.g. booking.
3. Write the name or postcode of your current location or where the consignment has been sent/received.